Hello?

hair dryer

— Hello?

— Yes.

— Is this the complaints department?

— It is.

— I want to file a complaint.

— You’re at the right address.

— I have a very bad day. It’s the aniversary of my mother’s death today.

— I’m sorry to hear that.

— I was going to go cross country skiing with a friend.

— …

— But first I had to dig out the car from under the pack of snow and the thick layer of frozen snow, soaked with freezing rain. Then I found out that the second-hand snow blower we bought this fall —together with our neighbour— doesn’t want to start. It worked fine last fall, but now it doesn’t want to budge.

— I’m sorry to hear that.

— The I started to remove the snow by hand, hit a large plaque of frozen snow and then the handle of the snow shovel broke off.

— Sheesh.

— I removed the handle, re-attached it —it’s 15 cm shorter now— and went on removing the snow off the car. The car is covered in a thick layer of ice. I have to run the engine and the heater for a while to be able to remove it.

— Yeah.

— But first I have to defrost the doors because they are frozen shut. And then I found that Alison had left her door open the last time we used the car (2 weeks ago). So the battery is completely dead and possibly really dead. And I had just bought a new one a month ago.

— O my.

— So now I have to defrost the door, get into the car, try to open the hood, remove and try to charge the battery and then start the engine, defrost the windows and hope for the best. O, and I still have to dig out the car as well.

— Wow, that’s a genuine complaint. I’ll pass you on to my superior.

— I don’t think we’re going to ski today.